Hybrid Application Support Analyst

at CDP

• Job title: Application Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: £32,157 - £40,197 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, London, United Kingdom

About the role

• Application Support Analyst providing 2nd line support for core applications at CDP Global. Collaborating with stakeholders on system maintenance and support to meet quality standards.

Responsibilities

• Provide 2nd line support across CDP core applications to agreed standards.
• Engage, manage, and communicate with stakeholders effectively if issues affect their business areas.
• Take ownership as subject matter expert of D365 and other key areas of core CDP applications
• Undertake proactive system maintenance to ensure stability and quality throughout.
• Work with Disclosure teams to ensure that the disclosure systems and processes launch and close on time and meet quality and customer service standards.
• Support the user journeys, customer experience and business requirements needed to deliver customer and business outcomes across our service catalogue.
• Support testing of CDP’s processes, applications and the interaction between different areas of the platform.
• Develop knowledge management articles within the Application Support Team and other business teams.
• Actively contribute to an effective and engaged team, clear on its purpose and contribution, by: Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations.
• Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
• Living the CDP Values and demonstrating the behaviours appropriate to your position.

Requirements

• Bachelor’s degree or relevant coursework/education within IT
• At least 2 years of relevant working
• Demonstratable experience working with Microsoft D365, supporting end users.
• Very high attention to detail, with an analytical approach to problem solving.
• Experience of managing stakeholder relationships with internal and/or external customers.
• Demonstrable experience of excellent time management, organisational and prioritisation skills.
• The ability to work under pressure to meet challenging deadlines.
• A positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards.
• Excellent writing, verbal and presentation skills in English, including the ability to communicate technical terminology to a wide range of audiences
• Excellent skills in Microsoft Excel, Word, Outlook, PowerPoint, Visio, Azure DevOps, Dynamics365
• Business and organisational awareness and willingness to challenge and improve.

Benefits

• Holidays and benefits in accordance with local regulations