Senior Logistic Support Analyst responsible for logistic support analysis and training for Royal Canadian Navy programs. Contributing to maintainability and supportability of naval systems.
About the role
- Technician providing first-level technical support for client employees in a Tech Café. Responsible for onboarding and offboarding processes, equipment distribution, and user support.
Responsibilities
- You will provide direct technical assistance to the client's employees at the Tech Café.
- You will ensure a smooth experience by delivering first-level support, guidance, and assistance for IT issues.
- You will handle onboarding and offboarding processes, equipment distribution, and intervene on migrations when these cannot be performed remotely.
- User support and guidance
- Provide first-level technical support for hardware, software, and connectivity issues.
- Advise employees on best practices for using IT tools.
- Perform initial analysis and resolve incidents before escalating when necessary.
- Assist new employees in setting up their IT environment (accounts, equipment, applications).
- Ensure recovery and management of equipment during departures.
- Distribute and configure new laptops and peripherals.
- Ensure replacement and updates of equipment when necessary.
- Intervene on data and system migrations when remote execution is not possible.
- Ensure business continuity during migration activities.
- Maintain a welcoming and professional environment at the Tech Café.
- Communicate clearly and ensure prompt resolution of issues.
Requirements
- Good knowledge of Windows and macOS environments
- Familiarity with common enterprise applications (Microsoft 365, VPN, collaboration tools)
- Excellent diagnostic and troubleshooting skills
- Strong interpersonal skills and service-oriented mindset
- Ability to work independently and manage multiple tasks in a dynamic environment
Benefits
- Health insurance
- Meal vouchers
- Works council benefits
- Holiday vouchers
- Gift vouchers
- 50% reimbursement of public transport
- Holiday bonus
- Provident fund
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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