Provider Support Analyst responsible for improving provider workflows and customer satisfaction in healthcare. Evaluating and resolving provider requests while collaborating with operational staff.
About the role
- Infrastructure & Support Engineer delivering high-quality technical support across Intrepid’s EMEA teams. Combining hands-on engineering with frontline IT support in a fast-paced environment.
Responsibilities
- Deliver reliable, high-quality technical support to Intrepid’s EMEA teams
- Combine hands-on infrastructure engineering with frontline IT support
- Ensure systems, devices, and networks run smoothly across the region
- Support users, manage devices and applications
- Assist with system and network administration
- Work closely with local and distributed teams to maintain secure, resilient services
- Require office attendance approximately 4 days per week
- Conduct some travel across the EMEA region for hands-on support
Requirements
- Bachelor’s degree in ICT, Information Systems, Computer Science, or equivalent experience
- Hands-on experience supporting Windows and macOS environments, including device administration and troubleshooting
- Experience with Microsoft 365, Azure AD/Entra ID, Exchange Online, and identity/access management
- Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP, VPN)
- Experience with device management tools such as Intune, MDM solutions, Autopilot, or imaging technologies
- Understanding of IT security fundamentals and best practices
- Excellent communication skills, able to explain technical concepts to non-technical users
- Strong customer service mindset and ability to build trust with stakeholders
- Industry certifications (e.g., Microsoft, CompTIA, networking) are desirable
- Exposure to server administration, virtualisation, cloud platforms, or scripting (PowerShell)
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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