Software Support Technician responsible for first - and second - line support of software applications at iKnowHow Group. Collaborating with teams and assisting users for optimal software functionality.
About the role
- Software Support Engineer providing technical assistance for IWS software at Storage Solutions. Collaborating with customers and teams to troubleshoot and resolve complex software issues while working on-site and remotely.
Responsibilities
- Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
- Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
- Maintain, track, and escalate support tickets as needed to ensure timely resolutions.
- Monitor customer production environments to identify and proactively address potential issues.
- Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
- Set up internal development PCs and test servers to support new implementations.
- Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.
Requirements
- A recommended degree in Computer Information Technology, Computer Science, or equivalent experience
- Strong verbal and written communication skills
- A working knowledge of SQL (preferred but not required) and experience with Windows environments (required)
- Experience with C# .NET is a plus
- An ability to work both independently and collaboratively in a fast-paced environment
Benefits
- Competitive Salary and Bonus Structure
- Generous Paid Time Off
- Medical, Dental, and Vison Benefits
- 401K with Company Match
- Company HSA Contribution
- Professional Growth Opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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