T2 Support Engineer managing complex technical cases for a global security company in EMEA. Collaborating with teams to resolve issues and maintain customer satisfaction.
About the role
- Technical Support Engineer maintaining SCADA systems for the energy sector. Responsible for preventive and corrective maintenance, system integration, and technical support to clients.
Responsibilities
- Perform preventive and corrective maintenance of SCADA systems
- Diagnose and resolve communication failures including RTUs and PLCs
- Implement modifications to Scada screens and supervision logic
- Configure new field equipment and integrate it into existing systems
- Provide technical support to end customers, working closely with field and engineering teams
- Analyze network and protocol traffic using tools like Wireshark
- Configure and troubleshoot gateways and protocol converters
- Work with Industrial communication protocols such as OPC, IEC, DNP3 and Modbus
- Operate in critical environments, ensuring system reliability and continuity.
Requirements
- Degree Electrical Engineering, Automation, Telecommunications, or a Technical/professional course with a strong focus on industrial automation/control.
- Technical Skills & Knowledge: Scada Systems operation and maintenance
- Industrial communication protocols (valued): OPC DA / OPC UA
- IEC 60870-5-104/101
- DNP3
- Modbus (RTU/TCP)
- Ability to: Analyze traffic (Wireshark)
- Resolve communication failures
- Configure gateways / protocol converters
- Networks & Systems TCP/IP, VLANs, basic routing
- Windows Server (services, permissions, firewall)
- Virtualization (VMware / Hyper-V is a plus)
- Valued (but not mandatory) Experience in energy, water, or industry sectors
- Experience with RTUs
- Programming (Python, scripts, etc.)
- Experience with remote control / telecontrol systems
Benefits
- Opportunity to join a reference business group with a strong international presence;
- Training programs through the internal training academy and partner entities;
- Possibility to work in a hybrid regime.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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