Call Center Representative handling customer inquiries for healthcare clients. Delivering service through professionalism and empathy in a hybrid work environment.
About the role
- Call Center Representative assisting Ryder customers with truck and trailer service needs. Requires bilingual proficiency in French or Spanish and experience in customer service roles.
Responsibilities
- Assist customers who are experiencing a vehicle breakdown
- Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
- Improve the quality and consistency of customer communications and ensure customer's expectations are met
- Drive improvement of Customer Satisfaction Index (CSI) scores
- Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
- Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
- Effectively handle all incoming calls and follow up calls
- Process customer service requests on a variety of topics for our customers.
- Assist with questions related to billing, warranty, compliance paperwork, and etc…
- Contribute to making the call center a great place to work
- Display a courteous and positive attitude daily
- Must have the ability to work 2nd/3rd shift, weekend and holidays
Requirements
- H.S. diploma/GED required
- Three (3) years or more in Customer Service with issues resolution required
- Must be bilingual, and able to speak fluent French or Spanish.
Benefits
- comprehensive health and welfare benefits
- medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- tax-advantaged 401(k) retirement savings plan
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