Customer Support Representative assisting clients at Vaudoise in Dübendorf, preparing offers and handling correspondence. Engaging with clients over the phone within a cooperative work environment.
About the role
- Customer Care Team Leader driving efficient customer experiences while leading a high-performing Customer Care team. Collaborating across departments to meet operational goals in Madrid, Spain.
Responsibilities
- Garantizar el cumplimiento de los KPIs definidos
- Liderar, motivar y desarrollar un equipo de Customer Care de alto rendimiento
- Realizar un seguimiento individual del desempeño mediante reuniones periódicas y retroalimentación constructiva
Requirements
- Liderazgo orientado a personas y resultados
- Nivel alto de inglés (oral y escrito)
- Conocimientos de SAP, CRM y herramientas ofimáticas (especialmente Excel)
Benefits
- Impulsar una experiencia de cliente excelente y eficiente
- Invertir en tu desarrollo y bienestar
- Construir una cultura más diversa e inclusiva
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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