Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Business Support Specialist supporting various tasks at Mapon, a B2B fleet management provider in Ireland. Involves finance administration, warehouse coordination, and cross-functional collaboration.
Responsibilities
- Manage invoicing, credit notes, and adjustments for Irish clients.
- Oversee debt recovery processes in collaboration with an outsourced collection agency, maintaining clear communication with the sales team and management.
- Coordinate with HQ finance to ensure accurate payment processing and reconciliation.
- Process supplier invoices, payment settlements, and bank movements, ensuring correct data across Sage, Stripe, and Dynamics 365 ERP.
- Maintain financial records and archives, ensuring compliance with Irish accounting requirements.
- Support monthly and yearly closing procedures, VAT reporting, and financial reporting to HQ.
- Assist with payroll inputs, vouchers, receipts, and related accounting documentation.
- Maintain confidentiality of all financial, employee, and supplier information.
- Monitor shared branch email inboxes, managing purchase documentation and correspondence with vendors and clients.
- Participate in meetings related to new product or solution development, ensuring local financial alignment.
- Manage and coordinate warehouse operations, including order fulfilment, shipments, and deliveries to clients.
- Conduct and report regular stock checks, ensuring alignment with HQ and system records.
- Maintain daily accounting and documentation of inventory-related processes in Moneo Warehouse Management.
- Collaborate with sales and management on inventory control and stock decisions.
- Identify and implement improvements to warehouse and operational processes.
- Support the roll-out and daily use of new business systems (Dynamics 365 ERP, Moneo), ensuring staff training and process consistency.
- Inbound Lead Registration - respond to phone calls coming into the branch (in English), register and attribute them in sales prospecting system accordingly and pass on to sales people/account executives.
- Technicians Job Planning - Plan or assist in planning technician jobs to install hardware devices.
- Lead Qualification – Use frameworks like BANT, CHAMP, SPIN, or MEDDIC to qualify leads before handing them over to Account Executives.
- Cross-Functional Collaboration – Coordinate closely with Sales and Marketing to optimize messaging and conversion.
- Provide backup and coordination support for the client service team.
- Respond to client inquiries in English, maintaining professionalism and clear communication.
- Collaborate across teams — sales, warehouse, support, and HQ — to ensure timely and effective issue resolution.
- Maintain and update client data and documentation within Mapon CRM, SharePoint, and related systems.
- Assist the local sales team with subscription and invoicing tasks.
- Track and document customer cases or escalations, ensuring resolution and follow-up.
Requirements
- 2–4 years of experience in business administration, finance, or operations.
- Strong understanding of accounting principles and operational workflows.
- Proficiency or familiarity with systems such as: Dynamics 365 ERP, Sage, Stripe, CRM Systems / HubSpot, Moneo Warehouse Management, BrightHR / Thesaurus Payroll, Google Workspace, SharePoint, Outlook
- Excellent organisational and multitasking skills with a structured and proactive approach.
- High attention to detail, accuracy, and confidentiality.
- Strong communication skills — written and verbal — in English.
- Ability to work independently and collaboratively with cross-border teams.
- Experience in outbound sales, prospecting or SDR work is a plus, but not mandatory – attitude matters more than experience.
Benefits
- Competitive salary of 45000 EUR/ Gross on yearly basis
- Flexible hybrid work setup – enjoy working from home or from our cozy office
- Team events, social gatherings, and a supportive work culture
- Laptop, accessories, and all necessary tools for success
- An extra day off on your birthday
- Flexible working hours to enjoy life outside of work
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