Sr. Customer Service Representative at Motion managing customer inquiries and orders. Developing relationships with customers and providing guidance to junior staff.
About the role
- Product Support Specialist supporting Stryker products associated with Joint Replacement procedures. Engage with clinical customers and manage training and business support for best-in-class service.
Responsibilities
- Servicing existing and new customer base within the theatre and clinical environment.
- Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
- Providing theatre and wider HCP staff with training on Stryker products.
- Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
- Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
- Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
- Communicating essential features and benefits of products and their clinical application.
- Always demonstrating outstanding ethics.
- Treating customers and other employees with respect and representing Stryker in the best possible light.
- Behaving with integrity and delivering on commitments within required timescales.
- Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
- Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
- Developing an understanding of the local healthcare environment and regional strategy.
- Additional responsibilities as directed by RSM (Regional Sales Manager).
Requirements
- Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
- From 1-2 years of experience
- Fluency in Spanish and English is required (C1 level).
- Valid driver’s license
- Experience in operating room is highly preferred
- Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
- Master’s degree within the field of biomedical engineering, medical technology, and health sciences is preferred
- Experience with clinical training and education programs
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Benefits
- Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
- MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.
- Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
- We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
- Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
- Competitive salary. With us, you will receive a competitive salary commensurate with your job.
- Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
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