Sr. Customer Service Representative at Motion managing customer inquiries and orders. Developing relationships with customers and providing guidance to junior staff.
About the role
- Customer Service Representative for private aviation in Van Nuys, CA, delivering seamless service for clients and aircraft coordination. Ensuring operational excellence and brand consistency throughout guest interactions.
Responsibilities
- Serve as the primary front-facing representative, delivering professional, personalized service to private aviation clients while upholding brand standards.
- Coordinate aircraft services including lavatory and water service, cleaning, marshalling, staging departures, catering, ground transportation, and vendor support.
- Maintain real-time communication with Line Service, In-Flight, Owner Services, and vendors to ensure accurate, on-time execution of all service requests.
- Support team scheduling, training, and SOP adherence to ensure consistent service delivery and operational coverage.
- Ensure accurate documentation, timely billing of services, and support month-end financial close requirements.
- Manage front office operations including guest check-in, security badge control, lounge upkeep, and facility presentation standards.
- Maintain compliance with safety, security, and operational procedures while adapting to high-priority and time-sensitive requests.
Requirements
- High School Diploma or GED
- Prior customer service experience (aviation experience preferred)
- Strong interpersonal, verbal, and written communication skills
- Proficiency in Microsoft Office
- Valid state Driver’s License
- Flexible availability including nights, weekends, and holidays
Benefits
- Comprehensive medical, dental, and vision plans.
- 401k program with company matching and 100% vested immediately.
- Life Insurance and long/short-term disability.
- Employee Assistance Program (EAP).
- Empty leg flight benefits.
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