Customer Support Representative assisting clients at Vaudoise in Dübendorf, preparing offers and handling correspondence. Engaging with clients over the phone within a cooperative work environment.
SG
Onsite Senior Customer Service Representative
Posted 2 hours ago
About the role
- Sr. Customer Service Representative at Motion managing customer inquiries and orders. Developing relationships with customers and providing guidance to junior staff.
Responsibilities
- Responds to customer inquiries and places customer orders
- Develops and broadens relationships with customers
- Provides guidance and advice to less experienced Customer Service Representatives
- Places customer orders via various methods
- Influences gross profit through negotiating prices
- Builds customer relationships to drive repeat business
- Maintains appropriate inventory levels
- Determines cost-effective shipping methods
- Handles customer returns as necessary
Requirements
- high school diploma or GED
- five (5) or more years of related experience or an equivalent combination
- excellent communication skills including written, verbal, and listening
- ability to multi-task and time management skills required
- excellent computer skills
- excellent negotiation skills
- strong product knowledge
- reliability, organization, and attention to detail required
Benefits
- options for healthcare coverage
- 401(k)
- tuition reimbursement
- vacation
- sick
- holiday pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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