Intern in Customer Success at Intelipost engaging with clients and enhancing their experience through analytics. Collaborating with various teams to ensure customer success.
About the role
- Lead Customer Success Operations & Growth role at Robin Cook. Focused on developing client success structures to enhance business growth and client retention in a fast-paced environment.
Responsibilities
- You lead the Customer Success team both functionally and in terms of personnel, developing it through clear leadership and targeted coaching.
- You are responsible for the success of our existing customers, including upselling and long-term account development, and you will also work directly with customers.
- You refine and scale effective Customer Success structures, processes, and playbooks and ensure their implementation in day-to-day operations.
- You manage Customer Success using key KPIs, identify patterns, and derive concrete actions to drive growth and customer retention.
- You work closely with Product, Onboarding, and executive management, bring structured customer feedback into product development, and drive cross-functional CS-related projects.
Requirements
- Several years of experience in Customer Success or Account Management with a focus on existing customers and a clear upselling mindset
- Several years of leadership experience as well as experience in projects, change initiatives, or building structures
- Ability to translate operational topics into sustainable processes and clear ways of working
- Strong understanding of growth, customer retention, and proactive Customer Success practices
- Clarity in communication, prioritization, and decision-making
- Fluent German
Benefits
- Competitive compensation with a base salary and a performance-based component
- Modern equipment and tools to enable efficient work
- Company fitness program via Wellpass
- A light-filled loft office in Bremen's Überseestadt
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager ensuring effective onboarding and training for clients using innovative marketing software. Collaborating with Sales, Product, and Support to enhance customer satisfaction.
Customer Success Lead focusing on onboarding and retention of sellers on Bark’s platform. Driving seller outcomes through coaching and monitoring performance metrics.
Customer Success Supervisor leading the Customer Success team at BCM One in Makati City. Focused on customer retention, relationship management, and coaching Account Executives.
Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
Customer Success Manager maintaining strong relationships with HSI's small - medium clients and ensuring product satisfaction. Achieving account growth and renewal objectives in Australia, specifically in Sydney.
Business Analyst focused on CRM optimization driving revenue growth for top - tier clients. Collaborating with cross - functional teams to ensure operational efficiencies and alignment.
Customer Success Manager responsible for onboarding and supporting clients in cybersecurity areas. Building long - term relationships and ensuring high customer satisfaction while identifying upsell opportunities.
Senior Manager Retention CRM managing customer marketing strategies for Verizon's Business Markets Team. Focusing on customer experience, retention, and relationship management across small businesses.
Senior Manager in Base Marketing leading new customer marketing orchestration with Sales and Field Marketing. Focused on improving small business customer relationships and revenue through strategic marketing.