Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
About the role
- Senior Manager Retention CRM managing customer marketing strategies for Verizon's Business Markets Team. Focusing on customer experience, retention, and relationship management across small businesses.
Responsibilities
- Lead orchestration of marketing strategies with the Sales team to transform small business customer relationships, satisfaction, and retention
- Spearhead Base Marketing oversight collaborating with key Business Marketing team workstream leaders
- Leverage partnerships to identify optimization and transformation opportunities
- Nurture a strong execution-focused mindset with marketing and cross-functional teams
- Deliver marketing impact and business contribution readouts including initiative insights
- Represent Base Marketing strategy and action planning for new customer business experience
Requirements
- Bachelor’s degree or four or more years of work experience
- Six or more years of relevant experience required
- Experience in Marketing, demonstrated through work in Base Marketing, CRM, Customer Retention, or Business Transformation
- Experience managing cross-functional teams across all levels of the organization
- Experience using data and analytics to inform and improve marketing strategies
- Experience presenting marketing results and business impact
- Strong analytical skills
- Experience with Google Suite
- Demonstrated experience presenting recommendations for strategy improvements
Benefits
- health insurance
- dental
- vision
- short and long term disability
- basic life insurance
- supplemental life insurance
- AD&D insurance
- identity theft protection
- pet insurance
- group home & auto insurance
- matched 401(k) savings plan
- up to 8 company paid holidays per year
- up to 6 personal days per year
- paid parental leave
- adoption assistance
- tuition assistance
- other incentives
Job title
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Experience level
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Customer Success Manager maintaining strong relationships with HSI's small - medium clients and ensuring product satisfaction. Achieving account growth and renewal objectives in Australia, specifically in Sydney.
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