Customer Success Manager ensuring effective onboarding and training for clients using innovative marketing software. Collaborating with Sales, Product, and Support to enhance customer satisfaction.
About the role
- Intern in Customer Success at Intelipost engaging with clients and enhancing their experience through analytics. Collaborating with various teams to ensure customer success.
Responsibilities
- Work strategically by analyzing KPIs and platform interactions to identify opportunities and potential churn scenarios, acting proactively rather than reactively.
- Collaborate with other key areas to ensure a 360° view of the customer across the company.
- Collaborate with Support, Product, Sales and Marketing teams.
- Assist in customer support via email, chat and meetings.
- Identify opportunities to improve the customer experience.
- Support the creation of support materials, such as guides and FAQs.
- Update records and information in CRM tools.
- Focus on building relationships with customers so they trust you as a partner in their business.
- Work on customer retention processes.
Requirements
- Currently enrolled in a bachelor's degree program (from the 3rd semester onward) in Business Administration, Marketing, Communications, Engineering, or related fields.
- Basic knowledge of Excel/Google Sheets.
- Good verbal and written communication skills.
- Organized and attentive to detail.
- Interest in customer experience.
- Strong desire to learn and develop in the area of Customer Success.
- Differentials:
- Previous customer service experience.
- Familiarity with CRM tools (e.g., HubSpot).
- Knowledge of logistics or e-commerce.
Benefits
- Welcome onboarding!
- “All Hands”: our weekly meeting with the CEO.
- Dress code: be yourself.
- Flexible working hours.
- Meal/food allowance (VR/VA): BRL 924.00 per month.
- Health insurance (for you and your dependents).
- Dental plan.
- TotalPass.
- Childcare assistance.
- And much more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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