Customer Success Lead focusing on onboarding and retention of sellers on Bark’s platform. Driving seller outcomes through coaching and monitoring performance metrics.
About the role
- Customer Success Manager ensuring effective onboarding and training for clients using innovative marketing software. Collaborating with Sales, Product, and Support to enhance customer satisfaction.
Responsibilities
- Run onboarding: Ensure customers can start using our platform quickly and effectively.
- Deliver training: Help our customers better understand the software to get the most out of hellomateo.
- Provide solution-oriented day-to-day support — pragmatic, fast, and reliable.
- Continuously optimize the customer journey based on user data and feedback.
- Identify up- and cross-selling opportunities in close coordination with Sales.
- Work closely with Product & Tech: bring the customers' voice into the team.
- Document and analyze user feedback and KPIs to improve our services.
Requirements
- Excellent verbal and written communication skills.
- Excellent German (C2) and strong English (B2/C1).
- Ability to convey complex information clearly and understandably.
- Team player with the ability to work effectively across departments.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Understanding of systems and software.
- Experience in Customer Success, customer support, or a similar role is a plus.
Benefits
- Employee benefits such as Wellhub or the Deutschland-Ticket
- Annual company offsite
- Weekly team breakfast & bi-weekly lunch
- Regular team events
- Cool office in Berlin with ping pong & darts
- An ambitious, friendly, and honest team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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