Customer Success Manager ensuring effective onboarding and training for clients using innovative marketing software. Collaborating with Sales, Product, and Support to enhance customer satisfaction.
About the role
- Customer Success Lead focusing on onboarding and retention of sellers on Bark’s platform. Driving seller outcomes through coaching and monitoring performance metrics.
Responsibilities
- Own post-activation onboarding for a defined portfolio of Sellers
- Reduce time to success on the platform through support with set-up
- Ensure Sellers understand how to succeed on Bark
- Monitor Seller health scores and behavioural signals
- Proactively intervene with at-risk Sellers using defined playbooks
- Diagnose underperformance (setup, behaviour, expectations, supply)
- Coach Sellers on lead response speed, follow-up and conversion
- Address “lead quality” concerns using data and internal insights
- Drive sustainable behaviour change rather than short-term fixes
- Execute core CSM playbooks consistently
- Maintain clean CRM hygiene and accuracy
- Escalate genuine product issues appropriately
Requirements
- Experience in Customer Success, Account Management or other customer facing roles
- Strong coaching and diagnostic skills
- Comfortable challenging Sellers constructively
- Process-driven and data-literate
Benefits
- Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
- Personal annual L&D Budgets to spend on your development
- Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes
- Fully stocked snacks in pantry, Quarterly All-site Socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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