Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
About the role
- Business Analyst focused on CRM optimization driving revenue growth for top-tier clients. Collaborating with cross-functional teams to ensure operational efficiencies and alignment.
Responsibilities
- In-depth business analysis and process understanding to identify current challenges, improvement opportunities, and recommend effective CRM solutions;
- Gather and document business requirements related to CRM processes, ensuring alignment with business goals and stakeholder needs. Prepare tasks and collaborate with development;
- Collaborate with cross-functional teams to ensure accurate and timely reflection of changes within the CRM system, and communicate these updates to impacted departments;
- Educate and influence stakeholders across the organization to ensure optimal use of CRM functionalities, promoting best practices and user adoption.
Requirements
- Experience working as a Business Analyst in a project environment, delivering IT-enabled changes;
- Strong skills to map out current-state ("as-is") and future-state ("to-be") processes. Experience creating process diagrams that help identify bottlenecks, inefficiencies, or opportunities for automation and improvement;
- Experience managing or supporting cross-functional projects related to revenue operations processes;
- Hands-on experience across the full project delivery lifecycle, including requirements gathering, testing, release, and post-implementation support;
- Strong organizational skills with the ability to manage time effectively, prioritize competing demands;
- Proactive and self-motivated, with a continuous improvement mindset and a drive to identify and implement process changes;
- Strong stakeholder management skills, with experience working collaboratively with senior leadership and cross-functional teams;
- Great communication skills, with the ability to work both independently and as part of a team;
- Fluency in both Lithuanian and English (written and spoken).
Benefits
- expansive benefit package covering learning, well-being, celebration, and much more
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