Customer Success Manager responsible for client relationships and growth strategies for HSI products. Focused on account retention and upsell with high value customers in Australia.
About the role
- Customer Success Supervisor leading the Customer Success team at BCM One in Makati City. Focused on customer retention, relationship management, and coaching Account Executives.
Responsibilities
- Lead and coach Customer Success Account Executives, acting as a player/coach
- Own day-to-day people management and functional operations for the team
- Maintain direct involvement in enterprise customer interactions
- Ensure proactive outreach, issue resolution, and relationship management
- Focus on retention as the #1 priority, with upsell and cross-sell as a secondary benefit
- Partner cross-functionally to resolve customer issues and improve processes
- Maintain accurate CRM data and oversee pipeline and account hygiene
- Track, measure, and report on performance metrics and team outcomes
- Continuously refine team strategy based on customer feedback and internal collaboration
Requirements
- Minimum 2+ years of people leadership experience
- Experience in customer success, customer service, or account-focused operations
- Telecommunications industry experience preferred
- Excellent internal and external communication skills
- Written and spoken professional English is required
- Strong sense of accountability and ownership
- Player/coach mindset with a hands-on leadership style
- Strong problem-solving and critical-thinking abilities
- Experience with process ownership and continuous improvement
Benefits
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager maintaining strong relationships with HSI's small - medium clients and ensuring product satisfaction. Achieving account growth and renewal objectives in Australia, specifically in Sydney.
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