Hybrid People Operations Specialist

at Reward Gateway

• Job title: People Operations Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: €14,370 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Plovdiv, Bulgaria

About the role

• People Ops Specialist contributing to improving employee engagement and workplace experience at Reward Gateway. Managing the lifecycle of employee processes including onboarding and documentation.

Responsibilities

• Manage processes encompassing the employee lifecycle - onboarding, role changes and promotions, offboarding, and others
• Support with people documentation - contracts, offer letters, and other
• Handling day-to-day inquiries and answering a range of people-related questions from employees and Managers
• Administration of all levels of benefit offering (introduction, enrolment/application set-up, data reporting) across the group
• Support with people systems management, producing data and reporting using different systems
• Support with all technical aspects of people processes including administration and maintenance of internal and external systems that host employee benefits
• Maintain and update employee records in the HRIS and ensure records are always up to date
• Manage the administration of employees' leave requests; holidays, sickness, unpaid, parental, and volunteering
• Participate in HR projects aimed at improving processes and employee experience
• Partner with and support Managers and Leaders to implement people programmes and projects
• Partner with the wider People team to implement our people strategy and strategic objectives (rg.co/peoplestrategy), and linked to that People Ops Strategy
• Flexible but regular attendance in the office will enable you to collaborate with the team and get to know other teams and understand their ways of working

Requirements

• Internal candidates: 2+ years of experience working with RG and a good understanding of internal structures and processes will be considered an advantage
• External candidates: 1+ years of experience in people administration role will be considered an advantage
• Excellent verbal and written skills in both Bulgarian and English languages
• Previous experience in HR administration or a similar role would be considered an advantage
• A keen eye for detail and good analytical skills
• Ability to meet deadlines and manage competing priorities
• Well-organised and self-disciplined
• Able to maintain confidentiality of employee information
• Proficient computer user (Excel, Pivot, Google Sheets, Docs, etc) and confident in testing and implementing new tools and systems to optimise processes and improve the employee experience
• Able to work as part of a team and build long-term relationships with stakeholders
• Confident in working with stakeholders at all levels

Benefits

• Video Call interview with a Talent Acquisition Partner
• At-home assessment
• Virtual Interview with the Senior People Lead - Bulgaria & Global People Operations and a member of the Senior Management Team in Bulgaria
• Perks and benefits at Reward Gateway