Partnerships Manager overseeing strategic partnerships at Red - on - line, focusing on B2B SaaS and technology relationships to drive commercial growth. Collaborates with senior stakeholders to align objectives and metrics.
About the role
- Global Account Manager at Rentokil Initial managing a £30m+ portfolio with a sales growth goal. Responsible for customer relations and contract negotiations.
Responsibilities
- Growth focus through leveraging LAMP concepts to broaden customer relationships and target sales opportunities to improve outcomes.
- Develop and implement customised business plans to identify growth opportunities and harvest business through an intentional strategy
- Focus on profitability through the use of tools to measure profit and the development of targeted strategies to make deals better/more profitable through renewal negotiations and customer discussion
- Responsible for retention of existing customer base through negotiating proactive renewals/extensions of agreements
- Responsible for relationship wellness through ongoing risk assessments and customer satisfaction measurements and the development of action plans to course correct customer concerns
- Ensure standard Global Account process is used for all global customer contract renewals
- Expand customers across country boundaries through championing International approach.
- Ensure that local country management teams are inputting to, supporting and buying into the account plans for nominated accounts managed
- Champion cross-selling initiatives and programs across the Group with a focus on International customer opportunities.
- Commercial acumen to support successful contract renegotiation of International contracts to ensure revenue quality.
Requirements
- Minimum of 3 -5 years account management, customer care or operations experience preferably in the B2B service industry.
- Focus customer interactions on intentional objective based discussions using business reviews or other strategic channels to discuss the success of the partnership and the opportunities to expand/grow the relationship
- Use Miller Heiman (LAMP) methodologies to assess and develop plans to broaden and deepen existing customer relationships to facilitate growth discussions
- Utilise existing profitability measurement tools to assess and develop strategies to proactively renew business and improve profitability.
- Utilise tools to measure relationship wellness in an effort to get in front of situations that could create serious risk. These measures include risk assessments and ongoing customer satisfaction measurements to provide an opportunity to develop action plans to course correct customer concerns.
- Excellent communication and presentation skills.
- Experience in working with sales colleagues across multiple countries and regions.
- Advanced skills in relations to Microsoft / Google and other IT systems.
- Willing to undertake International travel (30%)
- Fluency in English with a second language preferred.
Benefits
- Competitive salary and bonus scheme
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Account Manager driving sustainable growth for fintech company EveryPay. Responsible for building client relationships and expanding the customer base in the payments industry.
Account Executive managing and developing client accounts at Flash. Focused on retention and expansion of B2B relationships in a hybrid model from São Paulo.
Responsable de Secteur pour Nestlé, optimisant la visibilité des produits dans le secteur de Strasbourg/Haguenau. Mission de négociation et d'atteinte des objectifs de parts de marché en volume et valeur.
Senior Account Manager focusing on client success and revenue growth for large healthcare accounts. Mentoring Account Managers and collaborating cross - functionally within a national healthcare staffing framework.
HR Business Partner Manager driving strategic talent initiatives at USAA. Collaborating with senior leadership to align HR strategies with business objectives in a flexible work environment.
Customer Success Account Manager managing customer accounts for UPS in Arkansas. Focused on driving customer satisfaction and retention through engagement and support.
Enterprise Business Development Manager at Lagos fintech startup driving acquisition and growth across enterprises. Managing complex stakeholder environments and delivering on high - volume deals.
Account Manager responsible for customer relationships in Southeast service territory at Xcel Energy. Drive customer satisfaction through account management strategies and energy services negotiations.
VP, Commercial Relationship Manager responsible for client management and portfolio oversight at Customers Bank. Focused on sourcing new clients and providing credit support within the banking group.