HR Business Partner Manager driving strategic talent initiatives at USAA. Collaborating with senior leadership to align HR strategies with business objectives in a flexible work environment.
About the role
- Senior Account Manager focusing on client success and revenue growth for large healthcare accounts. Mentoring Account Managers and collaborating cross-functionally within a national healthcare staffing framework.
Responsibilities
- Cultivate and expand relationships within existing enterprise healthcare accounts to drive revenue growth and client retention.
- Serve as a strategic partner to C-suite and VP-level client contacts, identifying staffing challenges and delivering customized solutions across all VISTA service lines.
- Mentor a team of Account Managers, providing coaching, development, and performance oversight.
- Collaborate cross-functionally with internal operations, sales, and delivery teams to ensure seamless execution and client satisfaction.
- Maintain regular, proactive communication with clients to influence decisions and strengthen partnerships.
- Develop and implement new service offerings based on client feedback and evolving market needs.
- Negotiate contracts and manage client expectations to ensure mutual success and long-term engagement.
- Prepare and deliver impactful client presentations and strategic plans.
- Travel as needed for face-to-face client meetings and relationship-building.
- Maintain accurate and up-to-date client records in CRM systems.
- Drive innovation in service delivery and internal process improvements.
Requirements
- Bachelor’s degree required.
- 5–8 years of experience in strategic account management, with a proven track record of success in healthcare staffing.
- Minimum of 3 years managing national or enterprise-level healthcare clients.
- Demonstrated success in meeting and exceeding sales goals and quotas.
- Strong leadership, negotiation, and closing skills within long, service-oriented sales cycles.
- Exceptional written, verbal, and public speaking communication skills.
- Proven ability to deliver high levels of customer service and build strategic partnerships.
- Excellent organizational, prioritization, and problem-solving abilities.
- Effective cross-functional collaboration across multiple brands and divisions.
- Solutions-focused mindset with a passion for innovation and continuous improvement.
Benefits
- health
- dental
- vision
- FSA/HSA
- company-paid life insurance
- 401K with discretionary match
- paid time off
- paid parental leave
- tuition reimbursement
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