Senior Account Manager focusing on client success and revenue growth for large healthcare accounts. Mentoring Account Managers and collaborating cross - functionally within a national healthcare staffing framework.
About the role
- Customer Success Account Manager managing customer accounts for UPS in Arkansas. Focused on driving customer satisfaction and retention through engagement and support.
Responsibilities
- Serve as the primary point of contact and advocate for assigned accounts.
- Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
- Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
- Proactively engage existing customers to enhance value and prevent churn.
- Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
- Identify low-touch upsell opportunities and guide customers to resources for additional value.
- Develop strategies for upselling / cross-selling opportunities to drive account growth.
- Drive product adoption and educate customers on products and services.
- Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
- Monitor customer health metrics to measure satisfaction and prevent churn.
- Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Requirements
- 0–4 years in customer success, support, or related customer-facing roles.
- SMB account management experience.
- Ability to manage multiple customer engagements through strong organizational skills.
- Data-driven mindset.
- Excellent written communication skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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