Customer Support Analyst managing non - solved client demands through final assistance processes at Flash. Engaging proactively with internal departments for improvements while ensuring customer satisfaction.

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Customer Support Analyst managing non - solved client demands through final assistance processes at Flash. Engaging proactively with internal departments for improvements while ensuring customer satisfaction.
Senior Compensation Analyst at Flash responsible for total rewards strategies and budgeting. Leading compensation analysis, salary updates, and organization restructuring evaluations.
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Analyst managing production processes, monitoring logistics, and supplier relations for Flash. Ensuring quality standards and improving delivery indicators in a hybrid work model.

Lead engineering for the Corporate Expenses product, owning technical strategy, architecture, reliability, and performance. Collaborate closely with Product and Design to prioritize work, reduce technical debt, and improve customer experience.

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Analista de Dados Pleno at Flash, a Brazilian RHTech startup. Interacting with stakeholders to transform needs into data - driven insights and models.

Data Analyst working with stakeholders to understand needs and create data solutions. Responsibilities include building data pipelines, creating dashboards, and delivering insights.
Manage and improve customer knowledge base and chatbot content for Flash, a Brazilian RHTech startup. Align cross - functional teams and analyze content performance.