Customer Support Representative providing first - line support to users of the SOFMEDICA platform in Romania. Troubleshooting issues, guiding users, and maintaining customer satisfaction with the service.
About the role
- Customer Service Agent providing professional assistance to UK customers. Knowledge in business services and ability to resolve client issues effectively.
Responsibilities
- You will provide professional customer service through your learnt understanding of business services, products and procedures
- Accurately managing the client’s expectations for the next steps
- Wherever possible you will oblige the client’s request and resolve as many issues as possible for the first time
Requirements
- Tertiary Education in a related field advantageous
- Minimum of 5 years experience in a similar role
- UK Customer Call Center experience essential
- Evidence of sufficient experience to demonstrate ability
- Strong values in customer service
- Good initiative and judgement skills
- Team player
- Customer Focus: excelling at customer service & able to build rapport
- Familiar with Data Protection Act
- Communication skills: both verbal and written including excellent telephone manner
- Ability to work in a hybrid environment
Benefits
- Hybrid Working
- Equal Opportunity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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