Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Customer Service Specialist managing orders and customer inquiries for adidas and Reebok. Collaborating with logistics and finance teams to ensure excellent customer service and order fulfillment.
Responsibilities
- Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments)
- Managing the customer order books, ensuring it is always updated according to the customer’s and company’s needs and requirements
- Acting as key contact for customers’ inquiries about order and delivery status, change requests, returns and claims
- Compiling various order-related analyses and reports at the request of customers, sales reps or other related internal teams
- Processing returns and complaints in line with the policy regulations while cooperating intensively with internal and external logistics partners
Requirements
- University degree in Administration or industrial engineering
- Advanced excel
- Power BI
- Advanced English
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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