Customer Consultant managing inbound logistics queries in French for a German client. Joining a multicultural team in Izmir with an emphasis on customer satisfaction.
Responsibilities
Handle all incoming telephone inquiries related to parcel tracking and returns
Provide helpful, enthusiastic answers that delight customers
Put a smile on customers' faces
Requirements
Excellent German language skills, spoken and written (C1 level)
Experience with standard PC applications
Enjoys working on the phone
Strong communication skills
Clear and convincing manner of expression
Solution-oriented
Benefits
Monthly quality bonuses of up to 12,000 TRY gross for good performance
Guaranteed on-time salary payments
Long-term job security with a permanent contract
Intensive, fully paid on-site training
Support with work-permit applications for foreign hires
FREE annual health check and dental treatment (once per year)
Premium private supplemental health insurance
Meal and transport allowances paid with salary, plus an attendance bonus
Team events focused on morale and wellness
Job title
Customer Consultant, Call Center Agent – Inbound Logistics Project
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