Call Center Representative assisting Ryder customers with truck and trailer service needs. Requires bilingual proficiency in French or Spanish and experience in customer service roles.
About the role
- Call Center Representative handling customer inquiries for healthcare clients. Delivering service through professionalism and empathy in a hybrid work environment.
Responsibilities
- Deliver exceptional customer service and accurate information to providers, members, and internal partners
- Demonstrate professionalism, empathy, and active listening in every call or written interaction
- Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately
- Follow established procedures and compliance guidelines to meet quality and service level standards
- Participate in team meetings, training, and feedback sessions to continuously improve performance
Requirements
- 2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment
- Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications)
- Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes
- Excellent communication and listening skills with a customer-first mindset
- Dependability, punctuality, and a strong commitment to team goals and performance standards
Benefits
- Health, dental, and vision benefits begin on day one
- 401(k) matching
- Flexible vacation policy
- Educational assistance
- Professional development programs
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