Team Leader responsible for managing contact center operations and implementing process improvements at Walmart. Overseeing staffing, performance metrics, and stakeholder collaboration.
About the role
- Call Center Service Agent at Evergreen Mortuary & Cemetery in Tucson, Arizona. Responsible for handling customer inquiries, scheduling appointments, and assisting client families.
Responsibilities
- Answer incoming calls and route them to the correct department
- Handle customer inquiries, complaints, and issues
- Provide pricing to client families and schedule appointments
- Management of the service/appointment calendar
- Walking families through the next steps after a passing has occurred
Requirements
- 1+ years of experience in a customer service environment
- High School Diploma or equivalent
- Excellent communication and customer service skills
- Basic computer knowledge (Windows, MS Word, MS Excel, internet)
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) with Employer Matching
Job title
Job type
Experience level
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Degree requirement
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