Actively engage with restaurant partners for a food delivery app, boosting sales and visibility. Requires excellence in customer interaction and home office capability.
Responsibilities
Contact restaurant partners who have had a recent drop in activity to re-engage them on the app, helping them receive new orders and boost their sales.
Offer campaigns, discount coupons, menu setup and anything else necessary for them to gain more visibility on the platform.
Propose affordable investment options to the partner.
Manage and overcome leads' objections to close the sale.
Requirements
High school diploma (completed);
Ability to work in a remote/home-office model;
Have an appropriate home-office workspace (desk, chair, and a quiet environment);
Reside in São Paulo / Greater São Paulo;
Availability to work on-site at an office in the Vila Olímpia neighborhood whenever required by the company/leadership;
Wired internet connection with more than 10 Mbps (do not use Wi‑Fi);
Have a mobile phone with a SIM card and good signal reception to receive SMS messages;
Ability to use multiple work platforms (Zendesk, WhatsApp, phone, chat, and Microsoft Office);
Experience in sales/customer service.
Benefits
Meal voucher;
Dental assistance;
Childcare assistance (children up to 24 months);
Transportation allowance;
Life insurance;
Bonus;
TotalPass;
Discounts on courses, university tuition and amusement parks.
Job title
Active Customer Service Agent – Benefits Activation
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