Hybrid Active Customer Service Agent – Benefits Activation

Posted 4 hours ago

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About the role

  • Actively engage with restaurant partners for a food delivery app, boosting sales and visibility. Requires excellence in customer interaction and home office capability.

Responsibilities

  • Contact restaurant partners who have had a recent drop in activity to re-engage them on the app, helping them receive new orders and boost their sales.
  • Offer campaigns, discount coupons, menu setup and anything else necessary for them to gain more visibility on the platform.
  • Propose affordable investment options to the partner.
  • Manage and overcome leads' objections to close the sale.

Requirements

  • High school diploma (completed);
  • Ability to work in a remote/home-office model;
  • Have an appropriate home-office workspace (desk, chair, and a quiet environment);
  • Reside in São Paulo / Greater São Paulo;
  • Availability to work on-site at an office in the Vila Olímpia neighborhood whenever required by the company/leadership;
  • Wired internet connection with more than 10 Mbps (do not use Wi‑Fi);
  • Have a mobile phone with a SIM card and good signal reception to receive SMS messages;
  • Ability to use multiple work platforms (Zendesk, WhatsApp, phone, chat, and Microsoft Office);
  • Experience in sales/customer service.

Benefits

  • Meal voucher;
  • Dental assistance;
  • Childcare assistance (children up to 24 months);
  • Transportation allowance;
  • Life insurance;
  • Bonus;
  • TotalPass;
  • Discounts on courses, university tuition and amusement parks.

Job title

Active Customer Service Agent – Benefits Activation

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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