ATC Cross Selling Advisor receiving calls from Entel Chile users, solving inquiries and closing sales for mobile or home products. Join our team at Impulsa A365 offering hybrid work arrangement.
About the role
- Student Loan Call Center Representative contacting borrowers to discuss options for student loan repayment. Supporting students in managing their loans through guidance on repayment plans and options.
Responsibilities
- Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
- Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
- Receives predictive telephone dialer system transfers and handles them within required measures
- Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
- Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans
- Conducts internet/social media searches to locate new contact information for student loan borrowers
- Participates in work group activities to solve problems or improve processes
- Performs other related duties as assigned
Requirements
- High School diploma or GED
- At least one year office/business, clerical or customer service experience
- 1 year experience working in a call center (preferred)
- 1 year working in financial industry, including student loans, collections and/or banking (preferred)
- Bilingual in Spanish and English (preferred)
Benefits
- Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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