HR Manager at DWF playing a key role in shaping and delivering people strategy. Involves leading HR initiatives and enhancing colleague experience through innovative practices.
About the role
- HR Service Representative role focused on resolving local HR queries and supporting HR processes. Involves collaboration with various teams and adherence to local policies.
Responsibilities
- Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania
- Be an expert in local policies, processes and practices for all Cencora companies within that specific country
- Where necessary, act as a key contact for any specific local language needs for HR processes in that country
- Complete Workday tasks for that country which need specific local knowledge
- Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania
- Work within agreed SLAs for both response and resolution time
- Act on any specific survey feedback received
- Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement
- Policy Updates / Legislation Changes: Collaborating with the Knowledge team to ensure all country policies are current and compliant
- Reporting: Providing support for specific reporting requirements
- Auditing: Support with external and internal audits. Along with completing regular required audits to ensure that data remains up to date
- Support in-country HR projects where needed
- Support HRBPs with the ongoing projects where needed
Requirements
- Ability to model behaviours that reflect the organization’s core values
- Excellent oral and written communication skills and customer service skills
- Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships
- Ability to organize, prioritize, and follow through to completion on multiple tasks
- Ability to work independently, using judgement to know when to raise concerns and risks
- Confidentiality in handling sensitive employee information
- Analytical mindset and ability to solve problems escalated to them from multiple countries
- Continuous service and process improvement mindset
- Fluency in the local language of the country is essential as is a good working level of English
- Workday and ServiceNow experience would be considered an advantage
- Experience in Shared Services centers, or global companies would be considered an advantage
Benefits
- Benefit offerings outside the US may vary by country and will be aligned to local market practice
- The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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