Onsite HR Service Representative – Tier 2

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About the role

  • HR Service Representative role focused on resolving local HR queries and supporting HR processes. Involves collaboration with various teams and adherence to local policies.

Responsibilities

  • Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania
  • Be an expert in local policies, processes and practices for all Cencora companies within that specific country
  • Where necessary, act as a key contact for any specific local language needs for HR processes in that country
  • Complete Workday tasks for that country which need specific local knowledge
  • Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania
  • Work within agreed SLAs for both response and resolution time
  • Act on any specific survey feedback received
  • Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement
  • Policy Updates / Legislation Changes: Collaborating with the Knowledge team to ensure all country policies are current and compliant
  • Reporting: Providing support for specific reporting requirements
  • Auditing: Support with external and internal audits. Along with completing regular required audits to ensure that data remains up to date
  • Support in-country HR projects where needed
  • Support HRBPs with the ongoing projects where needed

Requirements

  • Ability to model behaviours that reflect the organization’s core values
  • Excellent oral and written communication skills and customer service skills
  • Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships
  • Ability to organize, prioritize, and follow through to completion on multiple tasks
  • Ability to work independently, using judgement to know when to raise concerns and risks
  • Confidentiality in handling sensitive employee information
  • Analytical mindset and ability to solve problems escalated to them from multiple countries
  • Continuous service and process improvement mindset
  • Fluency in the local language of the country is essential as is a good working level of English
  • Workday and ServiceNow experience would be considered an advantage
  • Experience in Shared Services centers, or global companies would be considered an advantage

Benefits

  • Benefit offerings outside the US may vary by country and will be aligned to local market practice
  • The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements

Job title

HR Service Representative – Tier 2

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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