HR Delivery Specialist providing administrative support to HR functions in a global technology company. Managing HR processes and stakeholder relationships while ensuring efficient operations.
About the role
- HR Business Partner supporting strategic HR programs and talent management at OXXO Brazil. Integrating organizational development and performance management within an evolving retail ecosystem.
Responsibilities
- Provide strategic and tactical Human Resources support and programs for employees and managers, working with Talent Acquisition and Diversity & Inclusion across areas such as organizational design, culture programs, onboarding, training and development, career planning, performance management, and compensation review.
- Monitor HR metrics: turnover rates, training hours, performance evaluations, exit interviews, vacancy SLA, internal recruitment rate, HSE (Health, Safety & Environment), and employee engagement/climate index.
- Lead monthly metrics meetings, providing business areas with visibility into their performance relative to HR.
- Analyze and support managers with internal mobility requests: assess employee fit, headcount (HC) budget for service areas, and organizational structure.
- Conduct offboarding analyses (cost, business impact, stability, and finalization of offboarding dates).
- Offboarding (exit interviews).
- Monitor the opening of new positions and approvals in the Gupy system.
- Serve internal stakeholders—leaders at tactical and strategic levels—acting as an internal communication agent.
- Monthly People Development meeting: monitor the people cycle—calibrations / feedback / Individual Development Plan (IDP) / talent and succession / follow-up of key leaders for the business.
- Support and advise leaders in managing the employee lifecycle (hiring, onboarding, engagement, development, recognition, offboarding) to ensure it is engaging and consistent.
- Support Employer Branding (EB) and Employee Value Proposition (EVP) initiatives.
- Ensure compliance with people management processes and policies, and propose improvements to these routines.
Requirements
- Experience as a Human Resources Business Partner.
- Education: Bachelor's degree.
- Specific knowledge/skills:
- Organizational Development
- Diversity & Inclusion
- Performance management cycle
- Employee engagement/climate surveys
- Recruitment & Selection
- HR administration
- Benefits & compensation
- Intermediate Microsoft Office skills
Benefits
- MultiFlex work system – you can work from home or anywhere you choose two days per week.
- Flexible hours – flexible start and end times to help you better organize your daily routine.
- No dress code – dress comfortably for work while respecting colleagues.
- Transportation voucher or on-site parking – commute by public transport or car with 50% coverage of parking costs.
- Meal voucher – provided on a Ticket card.
- Food allowance – provided on a Ticket card.
- Medical and dental coverage – partnership with SulAmérica, nationwide coverage; no monthly premium charged for you and your dependents, only co-payments.
- Life insurance – coverage for you and your family, with assistance in case of accident or death.
- Gym partnership – we prioritize health and partner with Gympass, offering a variety of wellness solutions for our team.
- Childcare or caregiver assistance – mothers on our team receive childcare support or babysitter reimbursement for their children.
- Credit cooperative – partnership with Barracred to offer payroll-deductible loans with interest rates below market averages.
- Discount club – access to Allya, which connects over 30,000 establishments and offers personalized financial benefits and discounts through a single platform.
- Private pension plan – invest in your future with Raizprev.
- Annual bonus – we value our people’s potential and annually recognize goal achievement.
- Partnership with SESC – benefits for you and your family, with services available throughout Brazil.
- Maternity and paternity leave – extended maternity leave of 6 months and paternity leave of 20 days.
- Educa – our corporate university platform focused on development and training for our people and clients.
- Career beyond hierarchy – a transparent career development plan supported by a culture of feedback and frequent 1:1s.
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