Virtual Relationship Manager assisting customers with financial goals in a remote capacity. Engaging with customers effectively through digital channels.
About the role
- Associate Account Manager for Quantcast, managing client campaigns in the EMEA region. Driving growth and fostering relationships within a forward-thinking digital advertising firm.
Responsibilities
- Own a book of business and be responsible for retaining and growing it. Clients will be both managed service and self serve.
- Be the main point of contact for client campaign set up and support, resolving client issues in a timely manner.
- Partner closely with the Account Director and your manager to ensure that the onboarding of new clients is accomplished in a timely and efficient manner.
- Ensure agreed upon campaign is successful by consulting with clients on their campaign objectives and providing solutions to meet objectives.
- Drive growth through ongoing campaign renewals, and increase deal size over time.
- Be commercially astute looking for opportunities for upsells of existing activity and selling in new products.
- Work closely with Client services team to ensure operational excellence.
- Performance calls and weekly client reporting / PCA collateral.
- Provide input on quarterly client business reviews that result in continuous renewal and incremental revenue.
- Provide research and insights to deepen client relationships and scale new lines of business.
Requirements
- Minimum 2+ years of client facing experience, marketing or consulting, preferably agency or client side experience.
- Analytical skills.
- Demonstrated track record of success in outstanding customer service.
- Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
- In depth knowledge of traditional, digital and mobile media.
- Fluent in German and English.
Benefits
- Performance bonus
- Equity
- Comprehensive benefits package
- Generous vacation
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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