Associate Account Manager for Quantcast, managing client campaigns in the EMEA region. Driving growth and fostering relationships within a forward-thinking digital advertising firm.
Responsibilities
Own a book of business and be responsible for retaining and growing it. Clients will be both managed service and self serve.
Be the main point of contact for client campaign set up and support, resolving client issues in a timely manner.
Partner closely with the Account Director and your manager to ensure that the onboarding of new clients is accomplished in a timely and efficient manner.
Ensure agreed upon campaign is successful by consulting with clients on their campaign objectives and providing solutions to meet objectives.
Drive growth through ongoing campaign renewals, and increase deal size over time.
Be commercially astute looking for opportunities for upsells of existing activity and selling in new products.
Work closely with Client services team to ensure operational excellence.
Performance calls and weekly client reporting / PCA collateral.
Provide input on quarterly client business reviews that result in continuous renewal and incremental revenue.
Provide research and insights to deepen client relationships and scale new lines of business.
Requirements
Minimum 2+ years of client facing experience, marketing or consulting, preferably agency or client side experience.
Analytical skills.
Demonstrated track record of success in outstanding customer service.
Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
In depth knowledge of traditional, digital and mobile media.
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