Community & Event Assistant supporting community event preparations and administrative tasks for a growing German company in Pristina. Focused on communication and data management in a hybrid work setting.
About the role
- Customer service role assisting clients with healthcare products in Germany. Engaging with customers and supporting their needs through effective communication and CRM tools.
Responsibilities
- You are the direct contact person for all customer concerns and are responsible for telephone and written customer communication
- You advise on our range of (care) aids and help people in need of assistance and care find the right product to make everyday life easier
- You correctly receive inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible support to our customers and take an active part in the continuous development of our offering
- You actively and willingly participate in the development of internal processes / structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable — but not a must — is prior experience in healthcare (e.g., medical assistant)
- You have a quick grasp, are reliable and work carefully
- You enjoy advising customers; consulting is your forte
- Positive attitude and openness
- Team player
- You have very good German language skills and a clear, articulate manner of expression in speech and writing
- Confident use of PC and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage, but not a requirement
Benefits
- A secure job in a growing and socially relevant company — located at the historic Martini Park in Augsburg
- Flat hierarchies and informal (first-name) culture
- Two days per week mobile working possible
- 27 vacation days, increasing to 30 with continuous company service
- Attractive bonus system in addition to the fixed salary
- Sponsored company pension scheme as well as monthly tax-free benefits
- Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
- Your favorite beverage is on us
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
HRA Call Center Agent conducting health risk assessments over the phone for Independent Living Systems. Collecting medical history and providing guidance on preventative care measures.
Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a través de la excelencia operacional. Liderando la gestión de operaciones y mejora continua en un entorno dinámico.
Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
Contact Center Representative servicing customers through multiple communication platforms for Ancora brands. Responsibilities include handling inquiries and meeting service expectations.
Campaign manager for operational CRM at a leading insurance company. Responsibilities include planning call center campaigns and analyzing customer databases.
Team Lead responsible for managing Customer Solutions Agents at Owens Corning. Ensuring great customer service and collaboration with sales and product teams.
Call Center Representative supporting Call Center Team and internal departments by advocating for members. Responsible for resolving customer inquiries and maintaining computer systems.
Call Center Representative assisting customers through phone, chat, and email at Duke Energy. Providing high quality customer service and ensuring customer satisfaction while managing billing and credit issues.