Senior Manager overseeing multi - faceted HR Contact Centre operations for TD in North America. Responsible for strategic direction, service delivery, and operational excellence across a diverse team.
About the role
- Customer service role assisting clients with healthcare products in Germany. Engaging with customers and supporting their needs through effective communication and CRM tools.
Responsibilities
- You are the direct contact person for all customer concerns and are responsible for telephone and written customer communication
- You advise on our range of (care) aids and help people in need of assistance and care find the right product to make everyday life easier
- You correctly receive inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible support to our customers and take an active part in the continuous development of our offering
- You actively and willingly participate in the development of internal processes / structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable — but not a must — is prior experience in healthcare (e.g., medical assistant)
- You have a quick grasp, are reliable and work carefully
- You enjoy advising customers; consulting is your forte
- Positive attitude and openness
- Team player
- You have very good German language skills and a clear, articulate manner of expression in speech and writing
- Confident use of PC and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage, but not a requirement
Benefits
- A secure job in a growing and socially relevant company — located at the historic Martini Park in Augsburg
- Flat hierarchies and informal (first-name) culture
- Two days per week mobile working possible
- 27 vacation days, increasing to 30 with continuous company service
- Attractive bonus system in addition to the fixed salary
- Sponsored company pension scheme as well as monthly tax-free benefits
- Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
- Your favorite beverage is on us
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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