Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
About the role
- Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Responsibilities
- You are the primary point of contact for all customer inquiries and are responsible for telephone and written customer communications
- You provide advice on our range of (care) aids and assist people who require help or care in finding the right product to make everyday life easier
- You handle inquiries and orders professionally and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- You actively contribute to providing the best possible care for our customers and take an active role in the continuous development of our offerings
- You actively and willingly participate in the improvement of internal processes and structures
Requirements
- Ideally, you already have some experience in customer service
- Desirable — but not mandatory — is experience in the healthcare sector (e.g., as a medical assistant)
- You have a quick grasp, are reliable, and work carefully
- You enjoy advising customers — customer consulting is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate manner of expression both verbally and in writing
- Confident use of PC and MS Office / CRM programs is a matter of course for you. Experience with Salesforce is an advantage but not a requirement
Benefits
- Flexible working hours and the option to work remotely
- A secure position in a fast-growing, socially relevant company
- Supported company pension scheme and monthly tax-free benefits in kind
- Flat hierarchies and an informal, first-name culture
- 27 vacation days, increasing to 30 with continued company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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