Consumer Specialist at Reckitt managing relationships and promoting Enfamil products through superior customer service in a contact center environment.
About the role
- Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Responsibilities
- You are the primary point of contact for all customer inquiries and are responsible for telephone and written customer communications
- You provide advice on our range of (care) aids and assist people who require help or care in finding the right product to make everyday life easier
- You handle inquiries and orders professionally and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- You actively contribute to providing the best possible care for our customers and take an active role in the continuous development of our offerings
- You actively and willingly participate in the improvement of internal processes and structures
Requirements
- Ideally, you already have some experience in customer service
- Desirable — but not mandatory — is experience in the healthcare sector (e.g., as a medical assistant)
- You have a quick grasp, are reliable, and work carefully
- You enjoy advising customers — customer consulting is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate manner of expression both verbally and in writing
- Confident use of PC and MS Office / CRM programs is a matter of course for you. Experience with Salesforce is an advantage but not a requirement
Benefits
- Flexible working hours and the option to work remotely
- A secure position in a fast-growing, socially relevant company
- Supported company pension scheme and monthly tax-free benefits in kind
- Flat hierarchies and an informal, first-name culture
- 27 vacation days, increasing to 30 with continued company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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