Call Center Rep handling member inquiries and loan support at A+ Federal Credit Union. Responsible for assisting members and promoting credit union services in a professional manner.
About the role
- Call Center Agent providing customer support for healthcare products at ProSenio GmbH. Assisting clients with inquiries and ensuring satisfaction through effective communication.
Responsibilities
- You are the primary point of contact for all customer concerns
- You advise customers on our range of (care) aids and products
- You professionally receive and process inquiries and orders
- You record care-related data in our CRM tool / Salesforce
- You actively contribute to providing the best possible customer support
- You actively participate in the further development of internal processes and structures
Requirements
- Ideally, you already have some experience in customer service
- Experience in the healthcare sector (e.g., medical assistant) is desirable but not required
- You have a quick grasp, are reliable and work carefully
- You enjoy advising customers
- Positive attitude and openness
- Team player
- You have very good German language skills and a clear, articulate way of expressing yourself, both spoken and written
- Comfortable use of PC and MS Office / CRM programs is a matter of course for you
- Knowledge of Salesforce is an advantage but not a requirement
Benefits
- Flexible working hours and the possibility to work remotely
- A secure job in a growing and socially relevant company
- Subsidized company pension plan and monthly tax-free benefits
- Flat hierarchies and a first-name culture
- 27 vacation days, increasing to 30 with continued company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Call Center Representative assisting members at A+ Federal Credit Union by answering inquiries and providing account support via phone. Promoting credit union products and services while ensuring quality customer service.
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