Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Call Center Agent providing customer support for healthcare products at ProSenio GmbH. Assisting clients with inquiries and ensuring satisfaction through effective communication.
Responsibilities
- You are the primary point of contact for all customer concerns
- You advise customers on our range of (care) aids and products
- You professionally receive and process inquiries and orders
- You record care-related data in our CRM tool / Salesforce
- You actively contribute to providing the best possible customer support
- You actively participate in the further development of internal processes and structures
Requirements
- Ideally, you already have some experience in customer service
- Experience in the healthcare sector (e.g., medical assistant) is desirable but not required
- You have a quick grasp, are reliable and work carefully
- You enjoy advising customers
- Positive attitude and openness
- Team player
- You have very good German language skills and a clear, articulate way of expressing yourself, both spoken and written
- Comfortable use of PC and MS Office / CRM programs is a matter of course for you
- Knowledge of Salesforce is an advantage but not a requirement
Benefits
- Flexible working hours and the possibility to work remotely
- A secure job in a growing and socially relevant company
- Subsidized company pension plan and monthly tax-free benefits
- Flat hierarchies and a first-name culture
- 27 vacation days, increasing to 30 with continued company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Customer Advisor handling Entel Chile inquiries via phone and closing sales for mobile and home products. Involves both remote and onsite work in San Miguel, Peru.
Atención telefónica y ventas de productos móviles y hogar en Entel Chile. Buscamos asesores telefónicos para el equipo de ventas de Entel en Lima.
Call Center Rep at Children's Minnesota responsible for answering calls and providing expert knowledge of services. Requires strong communication skills and customer service experience.
Asesor telefónico de ATC Cross Selling para Entel Chile manejando consultas y ventas. Proporcionando soporte y atención a usuarios de Entel en el área de Magdalena del Mar.