Hybrid Team Experience Manager – Retail

at Princess Polly

• Job title: Team Experience Manager – Retail
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $120,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, West Hollywood, United States

About the role

• TX Manager overseeing retail employee relations and compliance across the East and West Coasts. Partnering with retail management to foster a high-performance culture.

Responsibilities

• Serve as the first point of contact for employee relations matters across retail locations.
• Provide guidance to store, district, and regional managers on employee relations, disciplinary actions, and performance management.
• Oversee multi-state ER matters, lead investigations, ensure accurate documentation, and enforce wage/hour and labor law compliance across all regions.
• Ensure multi-state compliant onboarding by auditing I-9 completion, new hire documentation, system accuracy, and training alignment across all retail locations.
• Respond to TX inquiries and cases in a timely, professional manner through the TX helpdesk or email.
• Collaborate with Payroll and Operations teams to resolve timekeeping, scheduling, and payroll discrepancies.
• Ensure timely and compliant offboarding, exit insights reporting, final pay accuracy, and risk mitigation across multi-state separations.
• Advise managers on TX policy interpretation and compliance with state and federal employment laws.
• Partner with the Recruiting team only during high-volume needs such as New Store Openings and Seasonal Hiring to support interview coordination, SLAs, and compliance readiness.
• Drive cross-regional engagement, recognition, retention strategies, and culture assessments to strengthen the retail employee experience.
• Lead field audits, wage/labor regulation reviews, policy enforcement, and corrective actions to ensure full compliance across all markets.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• 5+ years of progressive TX experience, including multi-state retail or field TX management.
• Strong understanding of U.S. labor and employment laws, including CA and NY regulations.
• Demonstrated experience managing employee relations and coaching field leadership.
• Excellent communication, organizational, and problem-solving skills.
• Willingness to travel up to 25% to retail locations across the East and West Coasts.