Hybrid Account Manager

Posted 3 days ago

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About the role

  • Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus.
  • Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps.
  • Drive renewals and expansion discussions confidently, navigating commercial negotiations that deliver win-win results.
  • Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success.
  • Act as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to focus on what matters most.
  • Proactively manage escalations and challenges with maturity and urgency.

Requirements

  • 5+ years’ experience in Mid Market to Enterprise B2B SaaS Customer Success or Account Management, ideally both
  • Proven ability to manage complex portfolios and own commercial outcomes, including renewals and expansions.
  • Confident in the boardroom: you can present to C-Level execs, lead strategic conversations, and influence decision-making.
  • Skilled in account planning, identifying whitespace, and navigating enterprise-level relationships.
  • Resilient, curious, and proactive - you thrive in a fast-moving environment and bring others along with you.

Benefits

  • Hybrid Work Model: Three days in, two from wherever!
  • Career development: Many of our team members have been promoted from within
  • Mentorship matters: Learn from a supportive and experienced manager.
  • Create difference: Identify and implement positive change.
  • Key role, massive impact: Be a key advocate and champion for us in the market.
  • Work at pace: We’re a growth start-up so we can build and iterate quickly.
  • Take ownership: Manage processes and influence our growth goals.

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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