Local Activations & Partnerships Manager driving community engagement and partnerships for Museum of Ice Cream. Building local connections and executing activations to enhance brand visibility and attendance.
About the role
- Account Manager driving growth and delivering impact in a pioneering legal tech company. Managing customer relationships to increase revenue retention and unlock value through innovative solutions.
Responsibilities
- Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus.
- Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps.
- Drive renewals and expansion discussions confidently, navigating commercial negotiations that deliver win-win results.
- Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success.
- Act as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to focus on what matters most.
- Proactively manage escalations and challenges with maturity and urgency.
Requirements
- 5+ years’ experience in Mid Market to Enterprise B2B SaaS Customer Success or Account Management, ideally both
- Proven ability to manage complex portfolios and own commercial outcomes, including renewals and expansions.
- Confident in the boardroom: you can present to C-Level execs, lead strategic conversations, and influence decision-making.
- Skilled in account planning, identifying whitespace, and navigating enterprise-level relationships.
- Resilient, curious, and proactive - you thrive in a fast-moving environment and bring others along with you.
Benefits
- Hybrid Work Model: Three days in, two from wherever!
- Career development: Many of our team members have been promoted from within
- Mentorship matters: Learn from a supportive and experienced manager.
- Create difference: Identify and implement positive change.
- Key role, massive impact: Be a key advocate and champion for us in the market.
- Work at pace: We’re a growth start-up so we can build and iterate quickly.
- Take ownership: Manage processes and influence our growth goals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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