People Experience Director for EMEA at Gentrack responsible for leading PX efforts and collaborating with senior executives. Driving organizational change and talent development across the region.
About the role
- People Operations Manager managing operations across the employee lifecycle for a fast-growing customer support platform. Collaboration with teams in San Francisco and London to build people systems and culture.
Responsibilities
- Run end-to-end People operations across the employee lifecycle, including onboarding/offboarding, contracts, payroll changes, benefits, visas, and new-joiner logistics.
- Own coordination across SF and London, including scheduling, offsite planning, and cross-office travel.
- Own and improve the People tech stack (e.g. Ashby, Humaans, Remote, Justworks), partnering with Talent to support hiring workflows, automation, and reporting.
- Partner with Finance, Ops, and Talent on headcount planning, budgets, hiring forecasts, and hiring-related logistics.
- Design and run lightweight performance and growth processes, including probation reviews, feedback loops, and performance and compensation cycles.
- Build culture with intent, helping leadership to translate values into systems and rituals that reinforce urgency, ownership, and clarity across a globally distributed team.
Requirements
- 5–6 years of experience in People Operations or a closely related role at a fast-growing startup.
- Have worked in a global or multi-entity environment, and are comfortable operating across the US and Europe.
- Are systems-minded, and enjoy consolidating tools, automating workflows, and improving how things run.
- Have strong ownership and are comfortable operating without a playbook, including rolling up your sleeves and doing the gritty, unglamorous work when needed.
- Care deeply about culture and performance, and want to make values like urgency and accountability real and measurable.
Benefits
- Offers Equity
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Degree requirement
No Education Requirement
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