People Operations Manager managing operations across the employee lifecycle for a fast-growing customer support platform. Collaboration with teams in San Francisco and London to build people systems and culture.
Responsibilities
Run end-to-end People operations across the employee lifecycle, including onboarding/offboarding, contracts, payroll changes, benefits, visas, and new-joiner logistics.
Own coordination across SF and London, including scheduling, offsite planning, and cross-office travel.
Own and improve the People tech stack (e.g. Ashby, Humaans, Remote, Justworks), partnering with Talent to support hiring workflows, automation, and reporting.
Partner with Finance, Ops, and Talent on headcount planning, budgets, hiring forecasts, and hiring-related logistics.
Design and run lightweight performance and growth processes, including probation reviews, feedback loops, and performance and compensation cycles.
Build culture with intent, helping leadership to translate values into systems and rituals that reinforce urgency, ownership, and clarity across a globally distributed team.
Requirements
5–6 years of experience in People Operations or a closely related role at a fast-growing startup.
Have worked in a global or multi-entity environment, and are comfortable operating across the US and Europe.
Are systems-minded, and enjoy consolidating tools, automating workflows, and improving how things run.
Have strong ownership and are comfortable operating without a playbook, including rolling up your sleeves and doing the gritty, unglamorous work when needed.
Care deeply about culture and performance, and want to make values like urgency and accountability real and measurable.
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