As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
About the role
- Director of Partner Success leading strategic planning for Native Hawaiian Organization and federal partners. Engaging with partner firms in Department of War sector and aligning their goals with company vision.
Responsibilities
- Relationship-centric individual who can identify potential federal opportunities; engage with the executives within those firms; propose partnership values and options; and close partnership engagements.
- Work closely with federal clients to offer contracting solutions in an ever-changing competitive federal environment.
- Play a critical advisory role to understand the partner firm’s strategic goals and priorities and align them with our vision and strategic path forward.
- Be the partner advocate within the team to ensure an exceptional experience for the partners we work with.
- As the primary point of contact with our partners, you will manage a portfolio of opportunities in a strategic way to deliver exceptional results and optimal customer service experiences.
- You will be responsible reviewing Performance Work Statements and aligning the skillsets of our organization along with our partner organizations, negotiating with the Government, when required.
- Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of solutions, and maintain high client satisfaction.
- Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client.
- Exceed revenue objectives by setting and meeting goals for revenue and profitability growth.
- Measure, evaluate, and report on progress while taking ownership of challenges and opportunities by recommending strategy changes and implementing solutions.
Requirements
- 15+ Years in Department of Defense contracting with proven success in working with NHOs under the 8(a) program
- Subject matter expertise in Government Acquisition Operations
- Subject matter expertise in the FAR/DEAR
- Subject matter expertise in IT procurement trends
- Subject matter expertise as it relates to \changes in Government acquisition and contracting policies
- Proven strategic thinker for both the Government and Industry
- Clear and relevant experience delivering client-focused solutions based on customer needs.
Benefits
- Paid Federal Holidays
- Robust Health & Dental Insurance Options
- 401k with matching
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
- Employee Assistance Program through Sun Life Financial EAP Guidance Resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.
Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
Lead transition to AI - powered sales for customers at Modjo, managing Success and Support teams for optimal customer experience.
Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.