Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
PL
Onsite Customer Service, Shipping Documentation Specialist
Posted 12 hours ago
About the role
- Customer Service & Shipping Documentation Specialist at PIL in Bogotá, Colombia. Responsible for contracts and providing shipping documentation and customer support in the logistics sector.
Responsibilities
- Serve as the primary point of contact for customers to handle contracts.
- Give shipping documentation support, ensuring the accurate and timely issuance of shipping documents.
- Maintain high standards of customer service.
- Download and treat daily booking requests, to be sent to customers within the next period.
- Handle all customers’ demands to ensure all requests are promptly attended.
- Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system.
- Maintain good communication with other teams like Documentation and Sales Teams´.
- File customers’ particularities to ensure consistency on PIL service.
- Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe.
- Provide excellent customer experience and assist customers with problem solving.
- Handle customer inquiries via phone, email, and in-person.
Requirements
- Bachelor’s degree in business, Logistics, or related field.
- Experience in customer service within the shipping or logistics industry and experience in sea shipping documentation in the shipping and logistics sector.
- Proficiency in MS Office and CRM software.
- Knowledge of import/export processes, documentation, and invoicing.
- English level: preferably B1, B2, or higher level in Speaking, Listening & Reading.
- Organized, able to follow regulations and procedures in a strictly regulated environment.
- Strong communication, negotiation, and interpersonal skills.
- Strong organizational and problem-solving skills.
- Customer-oriented mindset with problem-solving abilities.
- Discretion and professionalism in handling sensitive information.
- Must be fluent in Spanish; intermediate English (needs to read/write effectively).
- Team spirit and adaptability.
Benefits
- Be part of a leading global carrier with a strong focus on sustainability and innovation.
- Work in a dynamic and collaborative environment.
- Opportunities for professional growth and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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