Analyst transforming complex data into actionable insights for sales and finance at Hearst. Collaborating across teams to identify revenue opportunities and improve performance metrics.
About the role
- Revenue Operations Analyst enhancing data and processes to optimize go-to-market strategy at Phocas. Collaboration across teams to boost customer retention and drive operational excellence.
Responsibilities
- Deploy and maintain a 360° customer data view for CS and AM teams to improve relationship management and retention.
- Design, launch, and iterate Customer Experience (CX) playbooks using data-driven triggers and automation.
- Manage the Professional Services forecast motion to improve on-time delivery, accuracy, and cost visibility.
- Participate in the selection and deployment of new CX, PSA, and support platforms—ensuring the right systems are implemented for long-term scalability.
- Partner across GTM functions to establish visibility into core KPIs for performance management.
- Identify and act on insights that improve funnel conversion, velocity, and average selling price (ASP).
Requirements
- Proven experience in Revenue Operations, GTM Operations, or PostSales Operations in a SaaS or technology company.
- Strong understanding of post-sales KPIs such as retention, expansion, delivery accuracy, and CSAT.
- Ability to work cross-functionally with senior stakeholders in high-performance environments.
- Technical fluency in managing RevOps or post-sales tech stacks—from vendor selection through implementation.
- High EQ and collaborative mindset, with a track record of influencing without authority.
- Analytical, systems-oriented, and comfortable translating data into business insights.
- Bonus if You Have
- Experience implementing or managing CX, PSA, or support platforms (e.g., Gainsight, Totango, Kantata, Zendesk).
- Prior experience driving retention and expansion programs in B2B SaaS.
- Familiarity with forecasting and performance management frameworks for post-sales teams.
- Exposure to customer lifecycle design or operational scaling initiatives
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Revenue Operations Director overseeing Marketing and Sales operations for a cybersecurity B2B SaaS startup. Driving revenue efficiency and process integrity in a fast - growing company based in France.
Revenue Operations Manager at UK’s top construction software provider. Aligning Sales, Marketing, and Customer Success for optimized revenue operations.
Revenue Operations Analyst developing actionable strategies from sales data insights at MANN+HUMMEL. Analyzing complex datasets and building BI dashboards for informed decision making.
Senior Manager developing and implementing revenue enablement strategies in a fintech environment. Collaborating with commercial teams to improve sales performance and drive growth.
Senior Revenue Operations Manager enhancing sales effectiveness and data quality for Spryker's digital commerce solutions. Collaborating across departments to improve forecasting, pipeline hygiene, and account data management.
CRO Specialist (Junior) enhancing digital marketing performance in hybrid settings at Araby Brand. Focused on user behavior analysis and A/B testing for client success.
Revenue Manager maximizing RevPar for hotels in Tenerife under the supervision of Area Revenue Manager. Support and advise on sales strategies and distribution systems to achieve performance goals.
Director of Revenue Operations at Homebase overseeing the GTM architecture and team transformation. Leading cross - functional collaboration to build a data - driven revenue engine.
Revenue Manager at AHORN Hotels & Resorts developing Yield and Revenue Management strategies. Responsible for pricing, capacity control, reports, and competitor analysis in Berlin.