Revenue Operations Analyst enhancing data and processes to optimize go - to - market strategy at Phocas. Collaboration across teams to boost customer retention and drive operational excellence.
About the role
- Director of Revenue Operations at Homebase overseeing the GTM architecture and team transformation. Leading cross-functional collaboration to build a data-driven revenue engine.
Responsibilities
- Own the GTM stack architecture end-to-end (CRM, marketing automation, CS tooling, analytics): define the vision, roadmap, and evolution of the ecosystem.
- Design scalable data models + workflows that support high-volume, high-velocity GTM execution (clean objects, definitions, lifecycle stages, routing, governance).
- Deliver a true revenue “source of truth”: consistent metric definitions, reconciled reporting, and dashboards that GTM leaders trust weekly.
- Move the org from reporting → prediction → recommendation by embedding insights directly into workflows (what’s happening, why, and what to do next).
- Lead cross-functional change across Sales, Marketing, CS, Support, Product, and Finance—balancing speed, adoption, and trust.
- Build automation that removes friction for customer-facing teams (hand-offs, routing, enrichment, lifecycle comms, forecasting hygiene).
- Run the operating rhythm: pipeline + forecast hygiene, weekly business reviews, experiment tracking, and continuous improvement loops.
- Scale the function: hire, coach, and develop RevOps talent as the business grows—designing leverage, not busywork.
Requirements
- 10+ years in Revenue Operations, GTM Systems, BizOps, or related roles in high-growth SaaS.
- Proven track record building and evolving complex GTM tech stacks (selection, integration, configuration, governance, adoption).
- Deep familiarity with Sales, Marketing, and Customer Success workflows and the messy reality of handoffs.
- Proven ability to lead a lean, resourceful team that is AI/automation-powered.
- Strong technical fluency: CRM architecture, data models, automation, attribution/analytics, and operational instrumentation.
- Demonstrated ability to lead cross-functional change and deliver measurable improvements in velocity, conversion, and predictability.
- Experience managing and developing RevOps professionals (or owning a function that later scaled).
Benefits
- Ownership & Savings: Stock options + TFSA/RRSP with 4% company match
- Health & Wellness: Comprehensive medical, dental, and vision for you and your dependents
- Time Flexibility: Flex time off + company holidays + designated focus periods
- Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)
- Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
- Protection Plans: Life insurance + short/long-term disability coverage
- Workspace Perks: Meals provided, team offsites, and Customer Days
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