Revenue Operations Manager at UK’s top construction software provider. Aligning Sales, Marketing, and Customer Success for optimized revenue operations.
Responsibilities
Design and optimise full-funnel GTM processes from marketing lead → opportunity → renewal.
Drive pipeline hygiene, stage velocity, and conversion rate improvements through process enforcement and coaching.
Operationalise MEDDPICC methodology (for enterprise deals) and BANT+ (for smaller deals) into Salesforce with clear exit criteria and forecast categories.
Implement SLAs across Marketing, Sales, and CS to ensure timely lead handoffs, opportunity follow-ups, and renewal execution.
Lead customer lifecycle programs to maximise NRR, retention, and expansion pipeline visibility.
Design, monitor and optimise commission schemes to align sales performance to business outcomes.
Develop a comprehensive revenue analytics and reporting framework across acquisition, expansion, and retention.
Drive the forecasting process and governance, partnering with Sales leadership and Clari to ensure accuracy and discipline.
Deliver actionable insights on pipeline coverage, stage velocity, win rates, and forecast accuracy.
Monitor customer health and expansion signals, partnering with CS and Account Management to identify risks and opportunities.
Own data hygiene and governance across Salesforce, HubSpot, and integrated tools; ensure activity capture, duplicate management, and enrichment.
Maintain a single source of truth across GTM systems for pipeline, revenue, and customer lifecycle reporting.
Requirements
5+ years of Revenue Operations experience in B2B SaaS
Strong analytical and storytelling capabilities
Proven experience owning forecasting processes, pipeline analytics, and lifecycle reporting
Deep understanding of the SaaS business model and customer lifecycle.
Experience with enterprise and mid-market sales motions, ideally with MEDDPICC or similar methodologies.
Exposure to sales compensation design and governance a plus.
Strong cross-functional leadership and stakeholder management.
Excellent project management and process optimisation mindset.
Hands-on, data-driven decision-maker comfortable balancing strategy and execution.
Proven change management experience in scaling GTM functions.
Benefits
25 days annual leave + public holidays, increasing with length of service.
4% matched pension.
Income protection and life assurance.
Access to our award-winning benefits platform.
We take mental health seriously and have a dedicated EAP available 24/7.
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