CS Assistant providing professional support in product inquiries and order management for an online pharmacy. Ensuring positive customer experiences and compliance in the healthcare industry.
PG
Hybrid Inside Sales Representative – Customer Support, Quotation Management
Posted 3 hours ago
About the role
- Customer Support Representative handling inquiries in a hybrid work model with focus on customer retention and providing assistance with offerings. Collaborating with sales and finance teams in a multicultural environment.
Responsibilities
- Manage existing customers and act as the first point of contact for inquiries
- Create, follow up on, and maintain quotations
- Work closely with field sales and financial accounting
- Maintain item, customer, and pricing master data
- Handle complaints and case resolutions
- Monitor delivery and project deadlines
- Support sales campaigns, price lists, and reporting and analyses
Requirements
- Completed commercial vocational training (e.g., industrial clerk)
- Experience in inside sales or customer service is desirable
- Proficient in CRM systems
- Excellent German skills and good written and spoken English
- Strong numerical skills and competency in preparing quotations
Benefits
- Hybrid working model with 50% remote work
- 30 days annual leave
- Additional days off on Christmas Eve and New Year's Eve, and a half-day on Rose Monday
- Mobility program
- Corporate fitness offers
- Team events such as shared meals, summer barbecue, and Christmas party
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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