Hybrid Support Specialist providing application and business support to customers utilizing Point of Rental Software. Opportunity to progress to 2nd Line Support Technician with sufficient experience.
About the role
- Join Rightangled as a Customer Service Assistant supporting customers in a hybrid role. Focus on delivering exceptional service in a fast-growing online pharmacy environment.
Responsibilities
- Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
- Process customer orders and returns, ensuring a smooth experience from order to delivery
- Address and resolve customer complaints and concerns effectively
- Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
- Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
- Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
- Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support
- This list is non-exhaustive
Requirements
- Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
- Excellent verbal and written communication skills in German and Dutch for effective interaction with customers and team members - French would also be a big plus
- Strong problem-solving skills to address customer concerns promptly and effectively
- Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards
- Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
- Strong organisational skills to manage multiple inquiries and maintain accurate records
Benefits
- **Why Work With Us?**
- At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
- **What We Offer**
- Annual discretionary performance bonus
- Access to cutting-edge technology and tools to support your work
- Employee discounts on our healthcare products
- Opportunities for personal and professional development within a forward-thinking company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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