Hybrid Support Specialist providing application and business support to customers utilizing Point of Rental Software. Opportunity to progress to 2nd Line Support Technician with sufficient experience.
About the role
- Customer Care Account Manager ensuring service level matches KPIs across countries. Supporting customers through tailor-made services for loyalty and performance optimization.
Responsibilities
- Ensure that the Customer KPIs matches the organisation’s Service Level in every country
- Optimize global performance through tailor-made services by supporting customers
- Nurture the customer relationship to strengthen loyalty and satisfaction
- Implement standard operational QBR and MBR with customers
- Market advisory, organize crisis meeting with Management and impacted stakeholders
- Regular reporting on the assigned portfolio to the head of CCAM
Requirements
- Diploma/Degree Holders with strong knowledge in shipping Industry
- Minimum 5 years of experience working experience, preferably with 3 years of experience as an Account Manager or Senior Customer Service Officer
- Commitment in delivering the best Customer Experience
- Basic proficiency in MS Office with strong analytical & Reporting aptitude
- Ability to identify upselling or cross-selling opportunities to support business
Benefits
- Customer training
- Great customer facing skills
- Effective communication skills
- Demonstrated commitment to understanding and addressing customer needs
- Comfortable working in a fast-paced and changing environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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