Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Customer Service Administrator booking appointments for mortgage valuations. Communicating with customers and stakeholders via phone and email in a busy booking team.
Responsibilities
- Are you organised, confident on the phone, and enjoy helping people? ****We’re looking for a friendly and reliable Customer Service Administrator to join our busy booking team.****
- **Role Overview: ******When someone applies for a mortgage, their home often needs a valuation. That’s where we come in. Our job is to contact the customer or tenant and book the appointment with one of our surveyors. You'll be communicating via phone and email with a variety of stakeholders including the house occupier, banks, other lenders and mortgage brokers.
Requirements
- **Essential requirements:**
- Clear and confident communicator
- Proficient using MS Office including Outlook, Teams and Word
- Educated to Grade C / 4 or above at GCSE level (or equivalent) in English and Maths
- **Your Approach**
- Well organised
- A team plater - always happy to support others
- Friendly, patienct and professional
Benefits
- L**ocation:****This is a full-time, permanent position working Monday to Friday. Your working days in the office are Tuesdays, Wednesdays and Thursdays while you can work from home on Mondays and Fridays. ****Our working hours are 8.30am to 5pm with an hour for lunch.******Right to Work: **
- Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
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Job title
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Experience level
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Not specified
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Location requirements
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