Evalion

Browse and apply for open jobs at Evalion.

customer-support

Evalion is a German software platform that provides an end-to-end appraisal and document solution for real estate professionals. The platform connects certified appraisers and property experts to deliver tailored reports — including residual useful-life assessments, market value (Verkehrswert) appraisals, purchase-price allocations, floor plans, surveys, and related legal and market documents — through guided questionnaires, digital order management, and real-time status updates. Evalion streamlines analogue processes, centralizes documents, and targets estate agents, appraisers and other property professionals across Germany.

• Customer communication and support: you will be the first point of contact for customers after they submit an order to us
• Assist in preparing property appraisals under the guidance of experienced appraisers
• Help us evaluate residential and commercial properties in accordance with current legal regulations
• Review documentation and, by applying various valuation methods and your developing expertise, determine the true value of a property
• Support the preparation of appraisal reports and analyze all relevant property factors
• You have a passion for real estate and an interest in property valuation – with opportunities for advancement and further training

Customer Service & Administrative Clerk – Junior Real Estate Appraiser

Customer service representative assisting in the creation and valuation of real estate appraisals. Working with customers and expert appraisers on property evaluations.

• Customer communication and service: you are the primary point of contact for clients after they submit their assignment to us
• Support in preparing property appraisal reports under the guidance of experienced assessors
• You help us assess residential and commercial properties in accordance with current legal requirements
• You review documentation and—by applying various valuation methods and your developing expertise—determine the actual value of a property
• You assist in drafting appraisal reports and analyze all relevant factors of a property
• You are passionate about real estate and interested in property valuation, with opportunities for advancement and further training

Customer Service – Junior Administrative Officer, Real Estate Appraiser

Junior real estate expert managing customer communications and assisting in property appraisals. Working alongside experienced assessors and providing insights on real estate valuations.

operations

• Senior member of the management team: You bring the customer perspective and process excellence directly into company leadership.
• End-to-end responsibility for Customer Support, Customer Success & Order Management (B2C & B2B).
• Lead & expand the team: Manage the existing team (customer service & administrative processing / junior appraisers).
• Planned expansion (+3 to 9 additional employees) in the coming months — depending on efficiency and process maturity.
• Set up and scale processes: Build, document, and continuously improve workflows (SLAs, escalations, knowledge base, QA checks).
• Ensure service quality: Monitor relevant KPIs (e.g., First Response Time, Time-to-Resolution, CSAT/NPS, backlog) and maintain feedback loops with Operations & Product.
• Oversee order processing: Ensure all customer orders are handled completely, on time, and to a high standard — from document verification to handover to appraisers.
• Company-wide interface: Close collaboration with executive management, Sales, Operations/Appraisers, and Product/Tech; translate customer dialogue into requirements.
• Hiring & enablement: Recruiting, onboarding, coaching, and developing the team; capacity and shift planning.
• Career perspective: Progression to Head of Operations — with a further option to COO depending on team size, scope of responsibility, and impact.

Head of Customer Operations – Support & Order Management

Lead Customer Operations for Evalion, a digital platform for real estate appraisals. Drive team development and process excellence in customer support and order management.

• Customer communication and service: you are the first point of contact for customers after they submit their order to us
• Support in preparing property appraisal reports under the guidance of experienced appraisers
• You help us evaluate properties (residential and commercial) in accordance with current legal requirements
• You review documents and determine the actual value of a property through your (growing) expertise and the application of various valuation methods
• You assist in drafting appraisal reports, analyzing all relevant factors of a property
• You have a passion for real estate and a strong interest in property valuation — with opportunities for advancement and further training

Customer Service & Administrative Clerk, Junior Real Estate Appraiser

Junior Real Estate Expert supporting property appraisals and customer communication in Berlin. Evaluating properties under expert guidance with a focus on quality and growth opportunities.

chief-of-staff

• Als Founders Associate / Entrepreneur in Residence mit Fokus auf Marketing übernimmst du eine vielseitige Rolle mit direkter Nähe zum Gründerteam.
• Lernen aller zentralen Prozesse im Unternehmen.
• Enge Zusammenarbeit mit internen und externen Stakeholdern.
• Aktives Vorantreiben der strategischen und operativen Entwicklung des Unternehmens.
• Ausbau und Pflege der Websites
• Content-Aufbau : Stadtspezifische Unterseiten, thematische Inhalte.
• SEO & Conversion-Optimierung.
• Social Media : Aufbau von Kanälen, Erstellung und Pflege von Content.
• Partnerschaften : Identifikation, Ansprache und Betreuung strategischer Kooperationspartner.
• Unterstützung bei der Konzeption und Durchführung digitaler Kampagnen.
• Vertretung von Evalion bei Veranstaltungen.
• Kommunikation mit Neu- und Bestandskunden.

Founders Associate – Entrepreneur in Residence, Marketing

Founders Associate focusing on marketing in a hybrid role at Evalion, a digital platform for real estate appraisals. Engage closely with the founder team and contribute to strategic development.

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Evalion

Open jobs

5 jobs found

Customer Service & Administrative Clerk – Junior Real Estate Appraiser

Evalion

Customer Service – Junior Administrative Officer, Real Estate Appraiser

Evalion

Head of Customer Operations – Support & Order Management

Evalion

Customer Service & Administrative Clerk, Junior Real Estate Appraiser

Evalion

Founders Associate – Entrepreneur in Residence, Marketing

Evalion