Hybrid Support Specialist providing application and business support to customers utilizing Point of Rental Software. Opportunity to progress to 2nd Line Support Technician with sufficient experience.
About the role
- Sales/Order Administrator managing order entry and customer service for medical device accounts. Collaborating internally to ensure smooth order management and sales operations.
Responsibilities
- Act as the primary order entry/customer service point of contact for Phototherapy customers, providing professional communication, service excellence, and support throughout the sales cycle.
- Manage the full order process from entry to confirmation, including sales and shop order creation, order changes, RMA requests, and customer follow-up, ensuring accuracy and compliance with company procedures.
- Review and coordinate incoming quote requests, working closely with the sales team to ensure timely and accurate responses.
- Maintain and update customer accounts, sales data, and documentation within CRM and ERP systems.
- Partner with operations, quality/regulatory and engineering teams to track order status, delivery schedules, and other customer requirements.
- Prepare and distribute various order and sales reports, production schedules, performance metrics, and analytical tools to support business operations.
- Proactively engage with customers regarding large or high-value invoices, ensuring timely payment and prompt follow-up on overdue payments.
- Contribute to cash flow forecasting by providing regular updates on the timing and status of expected customer payments.
- Coordinate with finance on payment applications, handling of credit notes, refunds, or adjustments as required.
- Verify and monitor customer credit limits.
- Process and apply customer payments through cash application, ensuring timely and accurate posting.
- Conduct collections on past-due invoices, communicating with customers to resolve discrepancies and reduce outstanding balances.
- Perform invoice data entry for Accounts Payable (AP), verifying accuracy and proper coding before processing.
- Execute 3-way matching of AP invoices, purchase orders, and receiving documents to ensure accuracy and compliance prior to payment.
- Reconcile Concur and American Express expense reports, ensuring accurate processing, receipt verification, and adherence to company expense policies.
- Ensure compliance with company policies, contractual obligations, and industry regulations in all sales-related documentation.
- Contribute to continuous process improvement initiatives to enhance sales operations efficiency and customer satisfaction.
Requirements
- Bachelor’s degree in business administration, Sales, Marketing, or a related discipline preferred; equivalent professional experience will be considered.
- Minimum of 2–3 years of experience in a sales administration or related role, preferably within manufacturing, engineering, or the medical device industry.
- Proficient in Microsoft Office Suite with the ability to quickly learn and navigate Lumitex ERP (Macola), customer portals (GEHC SSO), and HubSpot (CRM).
- Exceptional organizational skills, accuracy, and attention to detail.
- Strong written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
- A customer-focused and solutions-oriented approach.
Benefits
- Opportunity to work on innovative medical technologies that improve patient outcomes.
- Collaborative and growth-oriented work environment.
- Competitive salary, benefits, and professional development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Professional at All Weather connecting with customers and providing accurate information. Handling inquiries and supporting sales through documentation and scheduling.
Customer Support Specialist at heylogin assisting customers with inquiries and providing solutions. Responsible for problem - solving and feedback management in a hybrid work environment.
CS Assistant providing professional support in product inquiries and order management for an online pharmacy. Ensuring positive customer experiences and compliance in the healthcare industry.
Join Rightangled as a Customer Service Assistant supporting customers in a hybrid role. Focus on delivering exceptional service in a fast - growing online pharmacy environment.
Customer Care Account Manager ensuring service level matches KPIs across countries. Supporting customers through tailor - made services for loyalty and performance optimization.
Customer Service Associate in a digital platform for real estate appraisals. Handling client communications and supporting certified experts in property evaluations.
Behavior Support Specialist working with individuals with developmental disabilities. Developing and implementing behavioral intervention strategies as part of a skilled team.
Customer Service Administrator booking appointments for mortgage valuations. Communicating with customers and stakeholders via phone and email in a busy booking team.
Customer Support Representative handling inquiries in a hybrid work model with focus on customer retention and providing assistance with offerings. Collaborating with sales and finance teams in a multicultural environment.